Privacy Policy
Abundant Life Coaching (SSM No. 200803081394 / 001760700-V). All Rights Reserved.
Last updated: September 2026
Welcome to www.OnlineCoursesLoft.com (the "Site").
OnlineCoursesLoft is a brand owned and operated by Abundant Life Coaching (SSM No. 200803081394 / 001760700-V), registered in Malaysia.
We understand that privacy online is important to users of our Site. This statement governs our privacy policies with respect to users of the Site ("web visitors") who visit without transacting business, ("subscribers") visitors who register to receive email newsletters, and ("authorized customers") those who transact business on the Site and make use of the various services offered by www.OnlineCoursesLoft.com (collectively, "services").
www.OnlineCoursesLoft.com collects some personal data from its web visitors, email subscribers and authorized customers.
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DATA CONTROLLER
The data controller responsible for your personal data is:
Abundant Life Coaching (SSM No. 200803081394 / 001760700-V)
Email: [email protected]
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SPAM
We do not intend to spam anyone. We only send you emails or WhatsApp messages if you have voluntarily registered for one of our events, subscribed to our list, or purchased a service or product from us. From time to time we share promotional content, valuable resources, and invitations to our preview webinars and masterclasses. You can opt out at any time.
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TRUSTED THIRD PARTIES
We share your details with trusted third parties so that we can run our business effectively. These include:
- Google (Analytics and Forms) — for website analytics and event registrations
- Meta (Facebook) — for advertising and remarketing purposes via the Meta Pixel installed on this Site
- Stripe — for secure payment processing
- Our CRM and marketing automation platform — for managing contacts, email communications, and WhatsApp messaging
We do not sell your email address, phone number, or any other personal details for any reason.
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PAYMENTS
We use Stripe, a third party payment provider, for online products and courses sold on the Site. We do not store any credit card information. All payment transactions are processed securely by Stripe. Please refer to Stripe's privacy policy for details on how they handle your data.
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COOKIES
This website uses cookies. No individual browsing behaviour is stored — only aggregate browsing behaviour is used to improve the performance of the Site. By continuing to use this Site, you consent to our use of cookies. EU and UK visitors will be presented with a cookie consent notice in compliance with applicable regulations.
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PERSONAL DATA
Personal data refers to identifiers that can be used to identify, contact, or locate a person. This normally includes first name, last name, email address, phone number, and payment information. Personal data does not include information that is collected anonymously or demographic information not connected to an identified individual.
On this Site, personal data is collected for the following purposes using the following services:
Analytics
Google Analytics – enables us to monitor and analyse web traffic.
Personal data collected: Cookies and Usage Data.
Interaction with online survey or event registration platforms.
Forms – to facilitate surveys for the production of more relevant content and courses.
Personal data collected: Cookies, first name, last name, email address, contact numbers.
Managing Contacts and Sending Messages
We use a CRM and marketing automation platform to manage our subscriber and customer database, send email communications, and deliver WhatsApp messages.
Personal data collected: email address, phone number, first name, last name, and usage data.
WhatsApp Communications: Where you have provided your phone number and registered for one of our events or services, we may send you relevant updates, event reminders, and occasional promotional content via WhatsApp. You may opt out of WhatsApp communications at any time by replying STOP or using the opt-out option provided in our messages.
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LEGAL BASIS FOR PROCESSING (GDPR)
For visitors from the European Union or United Kingdom, we process your personal data on the following legal bases:
- Consent: where you have actively opted in (e.g. subscribing to our email list or registering for an event)
- Contractual necessity: where processing is required to fulfil a purchase or service
- Legitimate interests: where we use data to improve our services and communications, in a way that does not override your rights.
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DATA RETENTION
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Subscriber data is retained until you unsubscribe or request deletion. Customer transaction records may be retained for up to 7 years for accounting and legal compliance purposes.
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INTERNATIONAL DATA TRANSFERS
Abundant Life Coaching is based in Malaysia. If you are accessing our Site from the European Union, United Kingdom, or other regions with data protection laws, please be aware that your data may be transferred to and processed in Malaysia or by third party service providers in other countries. We take reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy.
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HOW DOES THE SITE USE PERSONAL DATA?
We use personal data to customise the Site, to make appropriate service offerings, and to fulfil purchases on the Site. We may contact subscribers and authorized customers about relevant content, products, events, or opportunities from time to time. You can opt out at any time.
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HOW IS PERSONAL DATA STORED?
Personal data collected by www.OnlineCoursesLoft.com is securely stored with our third party vendors (our CRM and marketing automation platform, payment provider Stripe, and online survey platform Google) and is only accessible to designated personnel of OnlineCoursesLoft for use as indicated above.
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HOW DOES www.OnlineCoursesLoft.com USE LOGIN INFORMATION?
OnlineCoursesLoft.com uses login information, including but not limited to IP addresses, ISPs, and browser types, to analyse trends, administer the Site, track usage, and gather broad demographic information.
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HOW DOES THE SITE KEEP PERSONAL DATA SECURE?
We do not store credit card information, social security numbers, addresses or phone numbers of web visitors, subscribers or customers.
While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins. We cannot guarantee that such events will not take place and we will not be liable to subscribers or authorized customers for any such occurrences.
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YOUR RIGHTS
At any time, you may contact us at [email protected] to:
– Opt out of all emails and WhatsApp communications
– Make changes to your personal data
– Request copies of your personal data
– Request that your data be deleted
If you are based in the EU or UK, you also have the right to lodge a complaint with your local data protection supervisory authority if you believe your data has been handled improperly.
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CAN PERSONAL DATA BE DELETED?
Yes. You may unsubscribe at any time or contact [email protected] to request deletion. Please note that due to backups and records of deletions, it may not be possible to delete all residual information immediately. Any individual who requests deletion will have their data functionally removed, and we will not sell, transfer, or use that personal data in any way going forward.
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WHAT HAPPENS IF THE PRIVACY POLICY CHANGES?
We will let our subscribers and authorized customers know about changes to our privacy policy by posting such changes on the Site. We will also send an email notification where appropriate.
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LINKS
This Site contains links to other websites. When you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
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COACHING, WHATSAPP AND CALL RECORDINGS
When you enrol in a coaching programme, we may collect and process information needed to provide the service. This may include:
- Your name, email address and telephone number.
- Information you choose to share about your business, course, goals and progress.
- WhatsApp messages and related communication records.
- Zoom call audio, video, chat, screen sharing and recordings.
You may share links or provide temporary access to course materials and marketing assets for review. You remain in control of that access and may remove it when the review is complete.
We do not intentionally retain separate copies of materials accessed through your accounts or client-controlled links. However, information you share may remain within an email, WhatsApp message, Zoom recording or system backup in accordance with our normal retention practices.
We use coaching-related information to:
- Schedule and deliver coaching.
- Respond to questions and provide feedback.
- Review materials you choose to share.
- Maintain continuity between coaching sessions.
- Provide access to call recordings.
- Keep an accurate record of the coaching provided.
- Address questions, complaints or disputes.
- Protect the legitimate interests of both coach and client.
WhatsApp and CRM
We use third-party CRM, communications and messaging service providers to manage client contact details and communications.
Your name, telephone number, email address, messages and related communication data may be stored or processed through these providers.
Service-related messages may include coaching support, scheduling, payment reminders and important programme updates. Promotional messages will only be sent where you have provided the appropriate consent, and you may opt out of promotional messages at any time.
Zoom Call Recordings
Private coaching calls may be conducted and recorded through Zoom. Where calls are recorded, you will be informed through your coaching agreement or before the recording begins.
Recordings may include your voice, image, screen sharing, chat messages and information you voluntarily discuss during the call.
Coaching recordings:
- Are treated as confidential.
- Are accessible only to authorised persons involved in providing or administering the service.
- Are made available to the relevant client through our selected delivery or storage system.
- Are not used publicly, sold, distributed or used as promotional or testimonial material.
- May be disclosed where required by law or reasonably necessary to address a complaint or dispute.
Recordings are normally retained for up to 24 months after the coaching programme ends. They may be kept longer where reasonably needed to address an active complaint, dispute or legal obligation. Recordings will be securely deleted when they are no longer reasonably required.
Client access is available while a recording remains on our selected system. We do not guarantee permanent access and may provide reasonable notice before access is removed.
Service Providers and International Processing
We may use third-party video-conferencing, CRM, communications, messaging, electronic-signature and secure cloud-storage providers to deliver and administer our coaching services.
These providers may process or store information outside Malaysia. We take reasonable steps to select reputable providers and handle personal information in accordance with this Privacy Policy and applicable data protection requirements.